Refund policy

At Maysha Living, we want you to be satisfied with your purchase. If you are eligible for a return or refund, the following policy will apply.

Refunds

Once your returned item is received and inspected, we will send you an email confirming that we have received your return. We will then notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable amount will be processed to your original method of payment. Depending on your payment provider or bank, it may take some additional time for the refunded amount to appear in your account.

In certain cases, Maysha Living may offer store credit instead of a refund, subject to the applicable return terms and prior approval.

Refund Eligibility

Refunds are only available for orders that meet the conditions outlined in our Return Policy. Items that are damaged due to misuse, improper handling, alterations, or normal wear and tear may not qualify for a refund.

For furniture and other large items, the condition of the product will be assessed before a refund is approved.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible with your order number and clear photographs/videos of the item and packaging.

Our team will review the issue and provide the appropriate resolution, which may include a replacement, repair, store credit, or refund, depending on the circumstances.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

Check your bank account or payment account again.
Contact your credit card company or payment provider, as it may take some time for the refund to be officially posted.
Contact your bank to check whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us at support@mayshaliving.com.

Refund Processing Time

Once approved, refunds are initiated by Maysha Living as soon as reasonably possible. The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or original payment method.